Frequently Asked Questions

You can place a local pickup order directly through our website. When checking out, please include your preferred pickup time in the order notes.

Local pickup is available at our Cee Cee’s Cupcake Palace location inside Freehold Raceway Mall.

Pickup orders can be picked up Monday through Sunday between 11:00 AM and 6:00 PM. Same-day pickup orders can begin being placed and picked up at 11:00 AM and must be picked up by 6:00 PM.

Our website currently accepts same-day local pickup orders only. If you need to place a local pickup order in advance, please contact us. You can also place pickup orders through DoorDash, subject to DoorDash’s available ordering options.

Yes! We also accept pickup orders through DoorDash, Uber Eats, and Too Good To Go. Availability and menu options may vary by platform.

Custom orders include:

• Orders of 40 or more cupcakes
• Changing the buttercream color on our jumbo cupcakes
• Adding decorations to our jumbo cupcakes
• Custom cakes
• Chocolate-covered treats
• Treat table catering
• Smaller-sized cupcakes
• Bulk cupcake jar orders for parties and events

The following items are available by custom order only and are not part of our regular daily pickup menu:

• Cake sickles
• Cake pops
• Chocolate-covered Oreos
• Chocolate-covered pretzel rods
• Chocolate-covered pretzel bows
• Chocolate-covered graham crackers
• Chocolate-covered strawberries
• Chocolate-covered Rice Krispies treats

Custom chocolate-covered treats require a minimum order of 12 per item.

Regular pickup items are the cupcakes and other desserts that we make and sell in the bakery on a daily basis. Specialty items, customized cupcakes, bulk orders, and other made-to-order products must be requested through our Custom Order process.

Yes! Smaller-sized cupcakes are available by custom order only. Please submit our Custom Order form with the size and quantity you’re looking for.

Please complete our Custom Order form located at the bottom of our homepage. After submitting your request, we’ll reach out within 24–48 hours to discuss your order details, availability, and pricing. Please note that submitting a Custom Order form does not automatically confirm your order.

Yes! We offer treat table catering for parties, celebrations, special events, and other occasions. Please use our Custom Order form to tell us about your event and what you’re looking for.

Absolutely! If you’d like to purchase cupcake jars in bulk for a party, event, or special occasion, please contact us. We’ll reach out to discuss your quantity, flavors, pricing, and fulfillment options.

Yes! We currently offer nationwide shipping on select desserts. Our current shipping menu includes:

• Four-pack of 16 oz Cupcakes in a Jar
• Banana Pudding Containers
• Peach Cobbler Containers
• Cake Sickles
• Chocolate-covered treats

All other bakery items are currently available for local pickup only and are not available for nationwide shipping.

Our current nationwide shipping rate is a flat $10 per order. We’re still finalizing and improving our shipping methods, so shipping rates and policies may change in the future.

Shipping orders are shipped one week after the order is placed. Please keep this processing time in mind when ordering for an event or specific occasion.

Yes! We currently offer vanilla gluten-free cupcakes. At this time, vanilla is our only gluten-free cupcake option.

At this time, we are not a dairy-free or egg-free/eggless bakery.

No. We are not a peanut-free bakery because we offer peanut butter cupcakes. We take care to sanitize and separate the utensils and equipment used for our peanut butter cupcakes from those used for other products. However, because our products are prepared in the same bakery, we cannot guarantee an allergen-free environment. If you have a severe food allergy, please use your discretion before ordering.

Cupcakes can be stored in the refrigerator in an airtight container for 3+ days. For the best taste and texture, we recommend allowing refrigerated cupcakes to come closer to room temperature before enjoying.

We LOVE popping our Palace Cupcakes in the microwave! 👑🧁 Especially our cheesecake and S’mores cupcakes. A few seconds of warming makes the cake soft and warm while the filling gets deliciously gooey. Warm your cupcake for a few seconds at a time until it reaches your preferred temperature, then enjoy your Palace Cupcake experience!

The additional fee at checkout is a payment processing fee associated with securely processing your order.

Yes! Someone else can pick up your order on your behalf. We recommend providing them with the name the order was placed under so our team can locate it quickly.

If you need to make a change to your order, please contact us as soon as possible. We’ll do our best to accommodate requests, but changes or cancellations may not be possible once your order has entered preparation.

Because custom orders require additional preparation and planning, we recommend submitting your request as early as possible, especially for large orders, events, catering, and specialty treats. This gives our team time to confirm availability, finalize your order details, and provide accurate pricing.